FAQ - Parking Citation

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Date of Record: 2008-03-19
What does the Parking Ticket System allow me to do?
 
The Parking Ticket System allows you to perform website inquiries and to pay parking citations. Your citation number can be located on the original ticket or on the Notice of Violation postcards. Enter the citation number, and then click on "Ticket Lookup". You do not need to enter zeros before the citation number.

What if I don't have my citation number?

For the security of your personal information, this site will only perform searches on the citation number. If you don't have your citation number you can call the Citation Processing Center at (866) 261-3799.

Why isn't my parking citation in the system?
 
If you just received your citation, you will not be able to pay on the website until it is downloaded to the site. Automated citations are typically uploaded to the system daily, manual citations may take 10-14 days.
 
If you cannot locate your citation on the website, please call the Citation Processing Center for assistance at (866) 261-3799.
 

Why won't the website let me pay my citation?

Sometimes the website may not be available for making inquiries or accepting payments. If you are unable to access the Online Parking Ticket payment site, it should be available within one or two hours. If you experience difficulty accessing the website or finding your citation, please call the Citation Processing Center for assistance at (866) 261-3799.

What if I can't locate my citation on the website?

If you cannot locate your citation on the online Parking Ticket payment web site it may be that it hasn't been downloaded to the site. If you just received your citation,  you will not be able to pay on the website until it is downloaded to the site.

Why does more than one parking citation show?  And do I have to pay them all?

If other citations exist on the same vehicle (same license plate, same owner) as the primary citation, they will be displayed as a courtesy. You may elect to pay any or all of the parking citations by clicking the box next to each citation you want to pay.

How does the Online Parking Ticket System work?

Once you have selected the citation(s) to be paid by placing a check in the box next to the citation number, click on "Pay Ticket(s)" and you will be asked for your credit card information. You will be asked to review the information to determine if it is correct, and then you will need to complete credit card information. Your credit card information will be validated, and the amount of the charge will be submitted.

If the credit card information is valid and sufficient approval is received for the amount you are paying, your credit card company will issue an approval to the site. The payment will be immediately applied to the citation, and you will see the charge on your next credit card statement. You should print the online receipt for your records, or you can also receive an email receipt if you enter an email address.
 
Is it secure?

This site uses a 128-bit encryption, which is the highest level of encryption available. This is the same security used on all web payment applications. This site does not store any information about your credit card. Once an approval or rejection is received, the information is purged from our system.

What is encryption?
 
Encryption is the scrambling of information for transmission back and forth between two points. A key is required to decode the information. When you inquire about your parking ticket, the request is sent encrypted to the Parking Payment System. The Parking Payment System then decodes your request for information and sends it back to your computer in an encrypted format. When you receive it, your information is decoded so that you can read it. Because your parking ticket information is being transmitted between your computer and the Parking Payment System, encryption protects your information so it cannot be intercepted and read by a third party.

What is 128-bit encyption?

There are basically two types of encryption: High and Standard. The difference between these types of encryption is the strength of capability. A High (128-bit) encryption is exponentially more powerful than a Standard (40 or 56-bit) encryption.

With 40-bit encryption, there are billions of possible keys to decipher the coded information, and only one of them works. Someone intercepting the information would have to find the right key - a nearly impossible task.

With 128-bit encryption, there are 300 billion trillion times as many keys as with 40-bit encryption. It is virtually impossible for an unauthorized party to find the right key, even if they are equipped with the best computers. The City of Coronado system uses the highest level of encryption (128-bit) to ensure your online transmissions are secure.

What if I get a message the system is not available?

If you should receive a message the system is unavailable for accepting payments, it should be available within one to two hours. Sometimes the site may not be available for processing.

How do I contest my citation?

You must contest your citation within the first 21 calendar days following its issuance or 14 days from the date of notice, by phone, mail, or in person at the City of Coronado Police Department. You will be asked to fill out the Citation Appeal Request Form.

Police Department
700 Orange Ave
Coronado, CA 92118

(619) 522-7350

Be sure to include any supporting evidence such as pictures, statements from witnesses, receipts, or any other documentation to assist in the review of your citation. If you are contesting a citation, there is no payment necessary until an Administrative Review has been made and the Notice of Decision has been mailed to you. If you have any further questions, please telephone the Citation Processing Center at 866-261-3799.